Return Policy

RETURN POLICY

Last Updated May 13, 2024

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.

 

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original labels attached.

 

RETURN PROCESS

To return an item, please email customer service at hcbiopharm@gmail.com to begin the return process. Once your item is approved for return, place the item securely in its original packaging and mail your return to the following address:

 

HCBIOPHARM LLC

2010 EL CAMINO REAL #253

SANTA CLARA, CA 95050

UNITED STATES

 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at lease seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has ben processed.

 

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

 

QUESTIONS

If you have any questions, please contact us at hcbiopharm@gmail.com